Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for by an unknown party or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact DEZAINIT.COM at firstname.lastname@example.org.
When there is a reception desk or doorperson present at the address, the courier is authorized to deliver the package to the on-duty personnel.
If the package or the items are damaged or if an item shown in the delivery note is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise, and/or delivery to the wrong address, must be received by DEZAINIT.COM within 10 days from the order’s delivery date on the carrier’s website, otherwise, the claim will not be accepted.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the DEZAINIT.COM commercial agreement, the package may risk being sent back to our warehouse at the Client’s expense including any import fees that may be assessed upon re-entry to EU. These fees will be deducted from any eventual reimbursement.