The following General Terms and Conditions govern the offer and sale of products on our web site (“https://dezainit.com”).
Please read these terms and conditions carefully before ordering any products and services.
By ordering any of our products and services, you agree to accept these terms and conditions in full.
The products and services purchased on dezainit.com are directly sold by DEZAINIT OÜ hereinafter referred to as the DEZAINIT. DEZAINIT has its registered office in Estonia, Registration N.14940400, VAT N. EE102253551.
The data supplied to DEZAINIT OÜ, via the website https://dezainit.com (hereafter the “Website”) when using services supplied by DEZAINIT (hereafter “Services”), shall be processed in compliance with personal data protection legislation (GDPR EU Regulation 2016/679 and Estonian Privacy Code).
DEZAINIT informs users of the following.
1.1. The Data Controller of personal data is DEZAINIT OÜ, with registered office in Estonia, company registration number 14940400 and VAT number EE102253551(hereafter “DEZAINIT”), email: info@DEZAINIT.com.
2. Nature of the data processed and purposes of the processing
2.1. DEZAINIT use personal data for the purpose of identifying and communicating with the user to fulfill inquiries, orders and services.
The data processed are the data provided by the user to the DEZAINIT when: a) ordering service or product on the website; b) registering for the DEZAINIT newsletter; c) requesting for DEZAINIT’s Service and product; d) when sending communications to DEZAINIT via e-mail or through a website form to be filled in. Processing of personal data will include, but not limited to: name and surname, date of birth, e-mail address, postal address, telephone number, delivery address, bank card details, bank account details, orders history, inquiry and claim, as well as the data collected by DEZAINIT when browsing the Website, such as IP address, information obtained through cookies.
2.2 The data will be used for the following purposes:
A) for the performance of the Services requested, for the fulfillment of obligations under the Estonian law and EU regulations or legislation.
B) for the promotion, via digital tools of commercial proposals related and/or connected to DEZAINIT’s Services and for sending advertising material exclusively regarding DEZAINIT’s products or services, and in order to conduct market surveys;
C) for the analysis of consumers’ habits and consumption choices, for the creation of a user’s profile on the basis of the information and preferences expressed when browsing the Website or during the use of the Services requested, for the purpose of sending personalized advertising communications via digital tools.
The profiling activity as identified in section 2.2C shall not produce legal effects on the user nor affect him personally, except for the communication and promotion of personalized offers.
3. Data disclosure
3.1 Users’ personal data may be disclosed to certain parties appointed by DEZAINIT to provide the Services requested and to meet legal obligations.
Data may be disclosed to:
a) people, companies or professionals who provide DEZAINIT with bookkeeping, administrative, legal, fiscal and financial assistance, consulting services and collaboration;
b) parties delegated and/or appointed by DEZAINIT to perform activities or parts of activities related to the supply of the requested services and all other external parties who collaborate with DEZAINIT and must be informed of the data in order to correctly fulfill DEZAINIT’s obligations under the contract for the supply of services;
c) Public Authorities in the performance of their institutional functions, within the limits set by laws and regulations.
Users’ data will not be disseminated.
The updated list of all parties may be requested at the following e-mail address email@example.com. DEZAINIT may update the list from time to time.
4. Duration of processing
4.1 Personal data will be processed with regard to the purpose mentioned in section 2.2.A for no longer than the period necessary for the performance of Services required, and for the time necessary for the fulfillment of current civil, fiscal and tax obligations and in any case for no longer than a period of 10 years from the termination of the underlined obligation.
4.2 Personal data will be processed with regard to the purposes mentioned in section 2.2.B (marketing/promotional activities) for no longer than 24 months starting from the date in which the consent to the processing of personal data was given.
4.3 Personal data will be processed with regard to the purposes mentioned in section 2.2.C (profiling activity) for no longer than 12 months starting from the date in which the consent to the processing of personal data was given.
4.4 At the end of the data processing period, the data will be deleted or permanently rendered anonymous.
5. Legal basis for the processing
5.1 The legal basis for the processing shall be constituted in accordance with the user’s consent, the compliance with a contractual requirement and the legal provisions.
6. Security and access to data
6.1 Personal data are stored in the servers of Zone OÜ, which are located on the territory of a member state of the European Union or states of the European Economic Area. Data may be transferred to the countries whose data protection levels have been assessed as adequate by the European Commission and to the companies in the USA who have joined the Privacy Shield framework.Personal data can be accessed by the staff of DEZAINIT in order to settle technical issues related to the use of the online shop and to provide customer support.
DEZAINIT takes appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.
Personal data are transmitted to the data processors of DEZAINIT (such as the providers of transport and data hosting services) and processed under contracts concluded between DEZAINIT and the processors. The processors must ensure appropriate safeguards when processing personal data.
6.2 Personal data can be accessed and rectified in the user profile on dezainit.com. When a purchase has been made without a user account, personal data can be accessed through the customer support email address firstname.lastname@example.org
6.3 Where personal data are processed on the basis of the user’s consent, the user has the right to withdraw his/her consent by notifying customer support by email at email@example.com
6.4 For the erasure of the personal data, customer support must be contacted via email at firstname.lastname@example.org
8. Dispute resolution
8.1 Disputes concerning the processing of personal data are settled through customer support email@example.com. The supervisory authority is the Estonian Data Protection Inspectorate (firstname.lastname@example.org).
Images and descriptions of each product are available online on the product description page, as well as dimensions and materials.
To request additional information or customization for a specific product DEZAINIT.COM offers the Product Advisor service that can be accessed by clicking on ‘MORE INFO?’ or ‘REQUEST CUSTOMIZATION’ on the product description page.
All prices published online, payments, receipts, and invoices are in Euro (€/EUR).
VAT and shipping costs will be added to the Price and made available to the Customer before the submission of the Customer order to DEZAINIT.
The following methods of payment are accepted by DEZAINIT.COM:
When Clients place orders online, Credit Card details are entered into a protected online banking system provided by Stripe. Visa, Mastercard, and American Express are accepted.
Please visit www.stripe.com for further information.
CREDIT CARD SECURITY
DEZAINIT.COM Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server.
DEZAINIT.COM CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.
DEZAINIT.COM advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by Mastercard.
For more information, please visit www.visa.com or www.mastercard.com
CREDIT CARD CHARGES
If there are sufficient funds and the account information is valid, the transaction will be processed instantly. At the moment the order is confirmed, the Credit Card will be charged.
BANK WIRE TRANSFER
When Bank Wire Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for DEZAINIT.COM. The merchandise will then be reserved for the order until payment has been confirmed. The Client is asked to email a scanned copy of the Bank Wire Transfer within 48 hours of receiving the email request for payment.
It is mandatory that the Client email a scanned copy of the Bank Wire Transfer within 48 hours to avoid the cancelation of the order. Merchandise will be shipped once the payment has reached DEZAINIT’s bank account.
If the scanned copy of the Bank Wire Transaction is not received within 48 hours of the request, the order will be canceled.
The merchandise will be shipped once DEZAINIT has confirmed the payment and the merchandise is available for shipment.
DEZAINIT.COM accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.
Clients who have received a Promo Code for DEZAINIT.COM, by newsletter, through social networks, or on approved promotional websites, can insert this code during checkout. Each code has a validity, start, and end date, which limits its use and cannot be extended.
VAT and shipping cost will be added to the Price and made available to the Customer before the submission of the Customer order to DEZAINIT.
Shipments destined for countries outside the European Union may be subject to import duties and taxes and accompanied by an invoice declaring the value of the merchandise. All import duties and taxes in that event, they will be paid by the Customer.
DEZAINIT.COM does not deliver to P.O. Boxes.
Pre-ordered items will be shipped as soon as they are received in our warehouse. The full price will be deducted the same day on which the order is placed, despite the shipment date.
DEZAINIT.COM cannot be held responsible for delays in shipments caused by weather conditions, international customs issues, or any other circumstances beyond the control of DEZAINIT.COM.
When the order is shipped, Clients receive an email from DEZAINIT.COM specifying the tracking number and a direct link to monitor the shipment status.
In the event of delays in Customs, Clients will be notified directly by the courier and/or DEZAINIT.COM.
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for by an unknown party or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact DEZAINIT.COM at email@example.com.
When there is a reception desk or doorperson present at the address, the courier is authorized to deliver the package to the on-duty personnel.
If the package or the items are damaged or if an item shown in the delivery note is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise, and/or delivery to the wrong address, must be received by DEZAINIT.COM within 10 days from the order’s delivery date on the carrier’s website, otherwise, the claim will not be accepted.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the DEZAINIT.COM commercial agreement, the package may risk being sent back to our warehouse at the Client’s expense including any import fees that may be assessed upon re-entry to EU. These fees will be deducted from any eventual reimbursement.
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