The following General Terms and Conditions govern the offer and sale of products on our website (“https://dezainit.com”).
Please read these terms and conditions carefully before ordering any products and services.
By ordering any of our products and services, you agree to accept these terms and conditions in full.
The products and services purchased on dezainit.com are directly sold by DEZAINIT OÜ hereinafter referred to as the DEZAINIT. DEZAINIT has its registered office in Estonia, Registration N.14940400, VAT N. EE102253551.
Our Business Policy
1.1.DEZAINIT offers products and services for sale exclusively on https://dezainit.com.
1.2.DEZAINIT reserves the right not to process orders which do not comply with DEZAINIT’s business policy.
1.3.These General Terms and Conditions regulate the offer, transmission, and acceptance of purchase orders relating to products and services on dezainit.com between the users of dezainit.com and DEZAINIT
1.4.The General Terms and Conditions do not regulate the supply of services or the sale of products performed by third parties that are on dezainit.com through links, banners or other hypertext links.
How to Execute a Contract with DEZAINIT
2.1. To place an order for the purchase of one or more products or services on dezainit.com, you must fill out the online order form and send it electronically to DEZAINIT, following the relevant instructions.
2.2.The order form contains information on the main characteristics of each product ordered and corresponding unit price, applicable fees, and taxes, the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, and shipping, and delivery costs.
2.3.An order shall be deemed to have been submitted when DEZAINIT receives your order form electronically and the order information has been verified as correct.
2.4.Before submitting the order form, you will be asked to identify and correct possible input errors.
2.5.English is the language used for executing contracts with DEZAINIT.
2.6.After your order form has been submitted, DEZAINIT will process your order.
2.7.DEZAINIT may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, DEZAINIT shall inform you at the order confirmation that the contract has not been executed and that DEZAINIT has not carried out your purchase order specifying the reasons thereof. If the products displayed on dezainit.com are no longer available at the time of your last access and once DEZAINIT has received your order form, DEZAINIT shall inform you of the unavailability of the ordered products within thirty (30) days from the day after DEZAINIT has received your order. If the order form has been sent and the price has been paid for items that are no longer available, DEZAINIT will refund the amount paid for those items.
2.8.By submitting an order form and making a contract with DEZAINIT, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions as well as further conditions contained on https://dezainit.com
2.9.Upon submission of an order form and acceptance of the same by DEZAINIT, DEZAINIT shall send you a purchase order confirmation by e-mail, containing a summary of the information related to the order form (the products’ main characteristics, detailed information on the price, terms of payment, and shipping costs).
Prices
3.1. 2.1 Prices on dezainit.com are in Euros and do not include Value Added Tax.
3.2.VAT, applicable fees, taxes, and shipping costs will be added to the Price and made available to the Customer before the submission of the Customer order to DEZAINIT.
3.3.DEZAINIT has the right to amend the price list (both products and services) at any time without prior notification by publishing the new Price on dezainit.com. If the Customer’s order was placed before the terms changed, the terms which were in force at the time of placing the order will be used.
3.4.The main characteristics of products are shown on dezainit.com on each product page. The products offered for sale on dezainit.com may not exactly correspond to the real garments in terms of image and colors due to the internet browser, wi-fi or mobile connection speed, or quality of display used.
3.5.All Products sold by dezainit.com will be delivered in their original packaging included in the price.
Order Cancellation and product return
4.1.The Customer has the right after paying for the product, but before product delivery, to cancel the order by sending a corresponding message to DEZAINIT e-mail address concierge@dezainit.com. The message should note the reason for cancellation, order number, Customer’s name, and bank account number.
4.2.Pre-payments already paid to DEZAINIT will be returned within 30 days from the acceptance of the application from DEZAINIT.
4.3.After receiving the product the Customer has the right to return the product within 14 days. If for some reason the Customer is not satisfied with the purchased product, they have the right to return it in 14 days' time by sending a corresponding message to concierge@dezainit.com. The message should note the reason for cancellation, order number, Customer’s name, and bank account number. The customer has a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4.4.The transportation fees when returning a product will be paid by DEZAINIT only if:
4.4.1.Items damaged during transportation or if there are deficiencies or damage to the product which were not visible upon visual inspection
4.4.2.The products are not according to the specifications
4.5.DEZAINIT reserves the right to not cancel the Customer’s order and accept a returned product if products were ordered in accordance with Customer’s personal specifications, custom-made according to conditions set out by the Customer, or made to order according to the Customer Order.
4.6.If the returned product is not in original packaging, is damaged or repacked, DEZAINIT reserves the right to adjust the value of the compensation. Should the Customer not agree with the amount of deduction, he or she has the right to involve an independent expert to determine the amount of the product’s compensation.
4.7.DEZAINIT reserves the right to cancel the Customer’s order if:
4.7.1.The Customer has not made a pre-payment as indicated in the order confirmation.
4.7.2.The Customer has an outstanding debt to DEZAINIT.
4.7.3.The manufacturer of the product is not able or willing to fulfill the Customer’s order.
4.8.The cancellation right set out in this section 4 does not apply to: (a) sealed products unsealed by you following delivery, where the return of such products is unsuitable due to health protection or hygiene reasons; (b) products which are made to your order specifications or clearly personalized; or (c) products which have become inseparably mixed with other items after delivery.
Warranty and Product returns under warranty,
5.1.DEZAINIT is responsible for all inconsistencies and defects, which appear in 2 years' time, and is responsible for reimbursements of the costs.
5.2.The Customer has the right to claim a refund within 2 years starting from the moment of product acceptance.
5.3.DEZAINIT is not responsible for:
5.3.1.Damage or degradation of the product caused by the Customer.
5.3.2.Defects caused by inappropriate use of the product.
5.3.3.Normal physical wearing caused by normal usage.
5.4.Should the product be defective or not meet the DEZAINIT specification, the Customer has the right to demand the product to be replaced with the product meeting the specifications and free of defects, or revoke the order and return the product not meeting the specifications to DEZAINIT.
5.5.In addition to points 5.1, 5.2, 5.3, and 5.4, the Customer has additional rights attributed by Consumer Protection Act.
Liability and Force Majeure
6.1.DEZAINIT is responsible for all damage incurred by violating these Terms and Conditions to the full extent determined by the applicable legislation in the Republic of Estonia.
6.2.The Customer is responsible for all damage incurred by violating these Terms and Conditions to the full extent determined by the applicable legislation in the Republic of Estonia.
6.3.Neither party is responsible for the damage incurred to the customer as well as product delivery delays, should such damage or delivery delay be caused by circumstances beyond DEZAINIT’s control, and occurrence whereof DEZAINIT did not foresee and could not have possibly foreseen (Force Majeure).
6.4.DEZAINIT is not responsible for moral damage caused to the Customer by changing delivery schedule, prices, or other terms within these Terms and Conditions.
6.5.DEZAINIT will not compensate Customer’s expenses that arise from having taken obligations into third parties.
6.6.DEZAINIT will not compensate the Customer for not having used opportunities due to changed delivery schedule, prices, or other terms within these Terms and Conditions.
Payments
7.1.Payment of the product and service Prices, additional fees, taxes, and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
Delivery and acceptance
8.1.The purchased products shall be delivered to the address indicated by the Customer in the order.
8.2.The products will be delivered to the Customer according to the estimated delivery time stated in the order confirmation sent to the Customer.
8.3.The product will be delivered once the payment has been received in cleared funds by DEZAINIT
8.4.If the actual delivery date does not match what was shown in the order confirmation then DEZAINIT is obliged to notify the client as soon as possible.
8.5 Should the delivery time takes more than 4 weeks from the estimated delivery time, the Customer has the right to ask for a discount. The size of the discount will be determined individually.
8.6.Once the product is ready, it will be handed to the courier who will deliver the product to the address specified in the order. The delivery address cannot be changed after the order is placed.
8.7.If the ordered goods have substantially different estimated delivery times, the Customer will be contacted to schedule the delivery of the goods separately.
8.8.If the chosen delivery method is by courier, the goods will be delivered to the door.
8.9.The Customer is obliged to notify DEZAINIT of their delivery address change at least 7 days before the scheduled delivery time. A change in delivery address might incur additional transport fees.
8.10.The courier delivers the ordered product along with the delivery note. Before signing the delivery note, please check the package's condition. If the package appears to be damaged while transporting, please make a relevant record on the delivery note and notify DEZAINIT of the damage. By signing the delivery note the Customer acknowledges that the package was not damaged and is satisfied with the condition of the package.
8.11. For each order, DEZAINIT shall invoice the purchased products by email or by post to the Customer, pursuant to the applicable laws and regulations. The invoice will be based on the information provided by the Customer at the time of the order. No alterations to the invoice are possible after the invoice has been issued.
8.12. Delivery charges shall be borne by the Customer and are indicated separately on the order form and invoice unless otherwise provided
8.13. Orders shipped outside of the European Union may be subject to import duties and taxes. In that event, they will be paid by the Customer.
8.14. The purchased product shall be delivered by a transport service provider selected by DEZAINIT. The purchased products will be delivered on working days (thus excluding Saturdays, Sundays, and local or national holidays) within the term indicated during the checkout process.
Customer Care
9.1.Please contact our Customer Care for further information by email: concierge@dezainit.com
Privacy Policy
10.1.You will find information on how we process your personal data by clicking on Privacy Policy.
Other Conditions
11.1.All matters not covered by the present terms are to be resolved based on the applicable legislative acts of the Estonian Republic.
11.2.All the disputes between the customer and DEZAINIT regarding ordering and buying products will be governed by the General Terms and Conditions.
11.3.The General Terms and Conditions may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions shall be effective as of the date of publication on dezainit.com and shall therefore apply to orders submitted after that date.
The data supplied to DEZAINIT OÜ, via the website https://dezainit.com (hereafter the “Website”) when using services supplied by DEZAINIT (hereafter “Services”), shall be processed in compliance with personal data protection legislation (GDPR EU Regulation 2016/679 and Estonian Privacy Code).
DEZAINIT informs users of the following.
Data Controller
1.1. The Data Controller of personal data is DEZAINIT OÜ, with a registered office in Estonia, company registration number 14940400 and VAT number EE102253551(hereafter “DEZAINIT”), email: info@DEZAINIT.com.
2. Nature of the data processed and purposes of the processing
2.1. DEZAINIT uses personal data for the purpose of identifying and communicating with the user to fulfill inquiries, orders, and services.
The data processed are the data provided by the user to the DEZAINIT when: a) ordering a service or product on the website; b) registering for the DEZAINIT newsletter; c) requesting for DEZAINIT’s Service and product; d) when sending communications to DEZAINIT via e-mail or through a website form to be filled in. Processing of personal data will include, but not limited to: name and surname, date of birth, e-mail address, postal address, telephone number, delivery address, bank card details, bank account details, orders history, inquiry, and claim, as well as the data collected by DEZAINIT when browsing the Website, such as IP address, information obtained through cookies.
2.2 The data will be used for the following purposes:
A) for the performance of the Services requested, for the fulfillment of obligations under the Estonian law and EU regulations or legislation.
B) for the promotion, via digital tools of commercial proposals related and/or connected to DEZAINIT’s Services and for sending advertising material exclusively regarding DEZAINIT’s products or services, and in order to conduct market surveys;
C) for the analysis of consumers’ habits and consumption choices, for the creation of a user’s profile on the basis of the information and preferences expressed when browsing the Website or during the use of the Services requested, for the purpose of sending personalized advertising communications via digital tools.
The profiling activity as identified in section 2.2C shall not produce legal effects on the user nor affect him personally, except for the communication and promotion of personalized offers.
3. Data disclosure
3.1 Users’ personal data may be disclosed to certain parties appointed by DEZAINIT to provide the Services requested and to meet legal obligations.
Data may be disclosed to:
a) people, companies, or professionals who provide DEZAINIT with bookkeeping, administrative, legal, fiscal, and financial assistance, consulting services, and collaboration;
b) parties delegated and/or appointed by DEZAINIT to perform activities or parts of activities related to the supply of the requested services and all other external parties who collaborate with DEZAINIT and must be informed of the data in order to correctly fulfill DEZAINIT’s obligations under the contract for the supply of services;
c) Public Authorities in the performance of their institutional functions, within the limits set by laws and regulations.
Users’ data will not be disseminated.
The updated list of all parties may be requested at the following e-mail address info@dezainit.com. DEZAINIT may update the list from time to time.
4. Duration of processing
4.1 Personal data will be processed with regard to the purpose mentioned in section 2.2. A for no longer than the period necessary for the performance of Services required, and for the time necessary for the fulfillment of current civil, fiscal, and tax obligations, and in any case for no longer than a period of 10 years from the termination of the underlined obligation.
4.2 Personal data will be processed with regard to the purposes mentioned in section 2.2.B (marketing/promotional activities) for no longer than 24 months starting from the date on which consent to the processing of personal data was given.
4.3 Personal data will be processed with regard to the purposes mentioned in section 2.2.C (profiling activity) for no longer than 12 months starting from the date on which consent to the processing of personal data was given.
4.4 At the end of the data processing period, the data will be deleted or permanently rendered anonymous.
5. Legal basis for the processing
5.1 The legal basis for the processing shall be constituted in accordance with the user’s consent, compliance with a contractual requirement, and legal provisions.
6. Security and access to data
6.1 Personal data are stored in the servers of Zone OÜ, which are located on the territory of a member state of the European Union or states of the European Economic Area. Data may be transferred to the countries whose data protection levels have been assessed as adequate by the European Commission and to the companies in the USA who have joined the Privacy Shield framework. Personal data can be accessed by the staff of DEZAINIT in order to settle technical issues related to the use of the online shop and to provide customer support.
DEZAINIT takes appropriate physical, organizational, and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration, or unauthorized access and disclosure.
Personal data are transmitted to the data processors of DEZAINIT (such as the providers of transport and data hosting services) and processed under contracts concluded between DEZAINIT and the processors. The processors must ensure appropriate safeguards when processing personal data.
6.2 Personal data can be accessed and rectified in the user profile on dezainit.com. When a purchase has been made without a user account, personal data can be accessed through the customer support email address info@dezainit.com
6.3 Where personal data are processed on the basis of the user’s consent, the user has the right to withdraw his/her consent by notifying customer support by email at info@dezainit.com
6.4 For the erasure of personal data, customer support must be contacted via email at info@dezainit.com
7. Updating of Privacy Policy
7.1 This Privacy Policy is subject to occasional revision. DEZAINIT will notify users when changes are made to data processing conditions by publishing the amendments on the Website. If required under current legislation, users will have the option to consent to any new data processing. If the user refuses, his or her data will not be processed according to the changes of the new privacy policy.
8. Dispute resolution
8.1 Disputes concerning the processing of personal data are settled through customer support info@dezainit.com. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
All shipments within EU Countries and outside the EU are charged according to the tariffs of the transport company.
Shipments destined for countries outside the European Union may be subject to import duties and taxes and accompanied by an invoice declaring the value of the merchandise. All import duties and taxes in that event, they will be paid by the Customer.
DEZAINIT.COM does not deliver to P.O. Boxes.
Pre-ordered items will be shipped as soon as they are received in our warehouse. The full price will be deducted the same day on which the order is placed, despite the shipment date.
DEZAINIT.COM cannot be held responsible for delays in shipments caused by weather conditions, international customs issues, or any other circumstances beyond the control of DEZAINIT.COM.
When the order is shipped, Clients receive an email from DEZAINIT.COM specifying the tracking number and a direct link to monitor the shipment status.
In the event of delays in Customs, Clients will be notified directly by the courier and/or DEZAINIT.COM.
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for by an unknown party or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact DEZAINIT.COM at info@dezainit.com.
When there is a reception desk or doorperson present at the address, the courier is authorized to deliver the package to the on-duty personnel.
If the package or the items are damaged or if an item shown in the delivery note is missing from the inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise, and/or delivery to the wrong address, must be received by DEZAINIT.COM within 10 days from the order’s delivery date on the carrier’s website, otherwise, the claim will not be accepted.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absence at address, non-compliance with import regulations) as per the DEZAINIT.COM commercial agreement, the package may risk being sent back to our warehouse at the Client’s expense including any import fees that may be assessed upon re-entry to EU. These fees will be deducted from any eventual reimbursement.
Order Cancellation and product return
1.1.The Customer has the right after paying for the product, but before product delivery, to cancel the order by sending a corresponding message to DEZAINIT e-mail address concierge@dezainit.com. The message should note the reason for cancellation, order number, Customer’s name, and bank account number.
1.2.Pre-payments already paid to DEZAINIT will be returned within 30 days from the acceptance of the application from DEZAINIT.
1.3.After receiving the product the Customer has the right to return the product within 14 days. If for some reason the Customer is not satisfied with the purchased product, they have the right to return it in 14 days' time by sending a corresponding message to concierge@dezainit.com. The message should note the reason for cancellation, order number, Customer’s name, and bank account number. The customer have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
1.4.The transportation fees when returning a product will be paid by DEZAINIT only if:
1.4.1.Items damaged during transportation or if there are deficiencies or damage to the product which were not visible upon visual inspection
1.4.2.The products are not according to the specifications
1.5.DEZAINIT reserves the right to not cancel the Customer’s order and accept a returned product if products were ordered in accordance with Customer’s personal specifications, custom-made according to conditions set out by the Customer, or made to order according to the Customer Order.
1.6.If the returned product is not in its original packaging or is damaged or repacked, DEZAINIT reserves the right to adjust the value of the compensation. Should the Customer not agree with the amount of deduction, he or she has the right to involve an independent expert to determine the amount of the product’s compensation.
1.7.DEZAINIT reserves the right to cancel the Customer’s order if:
1.7.1.The Customer has not made a pre-payment as indicated in the order confirmation.
1.7.2.The Customer has an outstanding debt to DEZAINIT.
1.7.3.The manufacturer of the product is not able or willing to fulfill the Customer’s order.
1.8.The cancellation right set out in this section 4 does not apply to: (a) sealed products unsealed by you following delivery, where the return of such products is unsuitable due to health protection or hygiene reasons; (b) products which are made to your order specifications or clearly personalized; or (c) products which have become inseparably mixed with other items after delivery.
Warranty and Product returns under warranty,
2.1.DEZAINIT is responsible for all inconsistencies and defects, which appear in 2 years' time, and is responsible for reimbursements of the costs.
2.2.The Customer has the right to claim a refund within 2 years starting from the moment of product acceptance.
2.3.DEZAINIT is not responsible for:
2.3.1.Damage or degradation of the product caused by the Customer.
2.3.2.Defects caused by inappropriate use of the product.
2.3.3.Normal physical wearing caused by normal usage.
2.4.Should the product be defective or not meet the DEZAINIT specification, the Customer has the right to demand the product to be replaced with the product meeting the specifications and free of defects, or revoke the order and return the product not meeting the specifications to DEZAINIT.
2.5.In addition to points 2.1, 2.2, 2.3, and 2.4, the Customer has additional rights attributed by Consumer Protection Act.
Clients who have received a Promo Code for DEZAINIT.COM, by newsletter, through social networks, or on approved promotional websites, can insert this code during checkout. Each code has a validity, start, and end date, which limits its use and cannot be extended.
Images and descriptions of each product are available online on the product description page, as well as dimensions and materials.
To request additional information or customization for a specific product DEZAINIT.COM offers the Product Advisor service that can be accessed by clicking on ‘As for more information’ on the product description page or call us at +372 5550 90 75.
All prices published online, payments, receipts, and invoices are in Euro (€/EUR).
VAT, applicable fees, taxes, and shipping costs will be added to the Price and made available to the Customer before the submission of the Customer order to DEZAINIT.
The following methods of payment are accepted by DEZAINIT.COM:
CREDIT CARD
When Clients place orders online, Credit Card details are entered into a protected online banking system provided by Stripe. Visa, Mastercard, and American Express are accepted.
Please visit www.stripe.com for further information.
CREDIT CARD SECURITY
DEZAINIT.COM Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server.
DEZAINIT.COM CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.
DEZAINIT.COM advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by Mastercard.
For more information, please visit www.visa.com or www.mastercard.com
CREDIT CARD CHARGES
If there are sufficient funds and the account information is valid, the transaction will be processed instantly. At the moment the order is confirmed, the Credit Card will be charged.
BANK WIRE TRANSFER
When Bank Wire Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for DEZAINIT.COM. The merchandise will then be reserved for the order until payment has been confirmed. The Client is asked to email a scanned copy of the Bank Wire Transfer within 48 hours of receiving the email request for payment.
It is mandatory that the Client email a scanned copy of the Bank Wire Transfer within 48 hours to avoid the cancelation of the order. Merchandise will be shipped once the payment has reached DEZAINIT’s bank account.
If the scanned copy of the Bank Wire Transaction is not received within 48 hours of the request, the order will be canceled.
The merchandise will be shipped once DEZAINIT has confirmed the payment and the merchandise is available for shipment.
All shipments within EU Countries or outside the EU are charged according to the tariffs of the transport company.
Shipments destined for countries outside the European Union may be subject to import duties and taxes and accompanied by an invoice declaring the value of the merchandise. All import duties and taxes in that event, they will be paid by the Customer.
DEZAINIT.COM does not deliver to P.O. Boxes.
